Responsible Gaming

Our Commitment

Magico Games N.V. is formally committed to the promotion of responsible gaming practices across all operational platforms, including betninjacasino.me.uk. It is recognized by the Company that gambling, when engaged in irresponsibly, may result in adverse financial, psychological, and social consequences for affected individuals. Accordingly, a comprehensive framework of protective measures has been established and is maintained in accordance with applicable regulatory standards. The welfare of registered customers is regarded as a primary operational consideration, and all personnel are trained to identify and respond to indicators of problematic gambling behavior. It is the stated policy of Magico Games N.V. that gaming services shall be provided in a manner that is fair, transparent, and conducive to the long-term wellbeing of the customer base.

Risk Indicators

The following behavioral criteria have been identified as potential indicators of problematic or disordered gambling activity. Customers are encouraged to assess their own conduct against these criteria on a regular basis:

Persistent attempts to recover financial losses through continued or escalated wagering activity, commonly referred to as "chasing losses";
Expenditure of funds designated for essential personal or household obligations, including but not limited to rent, utility payments, or food provisions, on gambling activity;
Repeated unsuccessful efforts to reduce, control, or discontinue gambling participation despite a stated intention to do so;
Significant disruption to personal, professional, or familial relationships attributable directly or indirectly to gambling behavior;
Concealment of gambling activity, financial losses, or the extent of engagement with gambling platforms from persons in close personal relationships;
Experiencing pronounced psychological disturbance, including but not limited to anxiety, agitation, or dysphoric mood, when gambling activity is interrupted or discontinued.

Self-Exclusion

A formal self-exclusion mechanism is made available to all registered account holders through the platform operated by Magico Games N.V. Upon initiation of a self-exclusion request, access to the customer's account shall be suspended for the elected duration, during which time no wagering activity may be conducted. Self-exclusion periods are offered across multiple durations, and the elected period may not be shortened or reversed once the request has been submitted and processed. During the period of self-exclusion, promotional communications shall be ceased and no marketing materials shall be directed toward the excluded account holder. Upon the conclusion of the elected self-exclusion period, account reactivation shall be subject to a mandatory review process and a defined cooling-off interval before full access is reinstated. Customers are advised that self-exclusion requests should be submitted at the earliest opportunity upon identification of concerning behavioral patterns. The Company further reserves the right to impose mandatory exclusion where internal risk assessment criteria indicate that continued account access presents a material risk to the customer's welfare.

Control Options

A suite of account management tools has been developed and made available to registered customers for the purpose of enabling proactive control over gambling activity. These tools may be accessed through the customer account interface and include the following mechanisms:

Deposit Limits: Maximum thresholds for daily, weekly, or monthly deposits may be configured by the account holder. Once a limit has been reduced, the revised threshold shall take effect immediately. Requests to increase a previously established limit are subject to a mandatory waiting period before implementation.
Loss Limits: Customers may designate a maximum permissible loss amount within a defined temporal period. Upon reaching the specified threshold, further wagering activity shall be suspended for the remainder of the applicable period.
Wager Limits: A ceiling may be applied to individual wager amounts, restricting the maximum stake permissible per transaction within the account.
Session Time Limits: A defined maximum duration for individual gaming sessions may be established, upon the expiration of which the account shall be automatically logged out.
Reality Check Notifications: Periodic automated notifications may be configured to inform the account holder of the duration of their current gaming session, facilitating informed decision-making regarding continued participation.
Cooling-Off Period: A temporary suspension of account access may be requested for a short defined period, during which all gaming activity shall be restricted without permanent account closure.

All limit adjustments are processed through secure account verification procedures. The Company reserves the right to decline or defer limit increase requests where such requests are assessed as inconsistent with the responsible gaming framework.

Support Resources

Customers who identify within themselves, or within a person known to them, indicators of problematic gambling behavior are strongly encouraged to seek assistance from qualified professional support services. Independent advisory and counseling services are available through national and international organizations specializing in gambling-related harm, including helplines staffed by trained practitioners, confidential counseling programs, and clinical intervention services. These services are generally accessible at no cost to the individual and operate with full confidentiality. Additionally, self-assessment tools and educational resources pertaining to responsible gambling are widely accessible through recognized public health and welfare institutions. The Company recommends that customers experiencing difficulty in managing their gambling activity prioritize engagement with such support structures without delay. Information regarding specific support organizations may be requested directly from the customer support team of Magico Games N.V.

Reach Out

All inquiries pertaining to responsible gaming policies, account limitation mechanisms, self-exclusion procedures, or related welfare concerns may be directed to the designated responsible gaming contact address of Magico Games N.V. Correspondence shall be treated with strict confidentiality and attended to by appropriately trained personnel. Responsible gaming inquiries: [email protected]